Answers for a stress-free stay
ShadeReady delivers cooling kits built for Orlando heat—no guesswork, no last-minute gear runs. Browse common guest questions or reach out if you need something specific.
Service Area, Delivery & Day-Of Logistics
Where do you currently operate?
We focus on Orlando resort corridors (Disney, Bonnet Creek, Universal, and I-Drive). If you’re staying at a partnered hotel—or a nearby vacation rental inside the same service radius—we can deliver. View the live map and search tool on our Where We Deliver page to confirm coverage instantly.
Do I need to be onsite for delivery?
Not usually, but certain hotels require that we meet you in person. Your reserve confirmation will include these details. We'll also text you when we've either dropped off your kit or are close to your stay.
What happens if the weather is bad?
Florida storms happen. We include free rain ponchos with any order if rain is forecasted that day.
Booking & Availability
How do I reserve a ShadeReady cooling kit?
Book directly on our reservation page. Pick your hotel, select an available delivery window, and pay securely online. We send confirmations and day-of reminders so you always know the plan.
How far in advance should I book?
We recommend locking in your kit as soon as your hotel stay is confirmed. Same-week and even same-day delivery is often possible, but peak summer weekends book fast.
Can I book ShadeReady through my hotel?
Most guests book directly with us so they can choose add-ons and delivery times. Some partner hotels list ShadeReady as a preferred amenity—if you spotted us through your concierge, you can still complete checkout here.
Pricing, Payments & Refunds
What’s included in the price?
Every rental includes a curated cooling kit (soft cooler, frozen packs, hydration helpers, and day-long comfort items) plus delivery, pickup, and hotel coordination. Taxes and standard delivery are baked into the price you see at checkout.
How do I pay?
We accept major credit cards through our secure Stripe checkout. You’ll be charged when the reservation is confirmed, and we’ll only apply damage fees if equipment is returned unusable.
Do you require a deposit?
No refundable deposit is required. In rare cases, we may place a temporary hold if you’re renting a large number of kits for a group stay.
Comfort & Cooling Gear
ShadeReady kits were designed for Florida heat. We highlight the items people search for every summer so you know exactly what to expect.
Do you provide cooling towels, hand fans, or neck fans?
Yes. Every core kit includes chilled cooling towels plus wearable hand-free fans for neck comfort. We refresh frozen packs before delivery, and we can add handheld misting fans on request.
What makes your kits different from buying gear at the park?
We buy the good stuff—blades-free fans that don’t yank hair, towels that reactivate instantly with water, leak-resistant coolers, and hydration boosts that stay cold all day. Everything arrives ready to use so you spend less time shopping and more time enjoying the day.
Can I request extra comfort items?
Absolutely. Add-ons like extra cooling towels, electrolyte boosts, or kid-friendly accessories are available during checkout. If you don’t see what you need, leave a note on your reservation and we’ll confirm availability.
Changes, Cancellations & Support
What is your cancellation policy?
You can cancel or change your reservation up to 24 hours before the scheduled delivery window for a full refund. Inside 24 hours we’ll do our best to rebook, but late cancellations may incur the day’s rental fee.
What if something is damaged or missing?
Text or email us right away. Normal wear is expected, but lost or heavily damaged gear may be billed at replacement cost. We’ll inspect each kit during pickup and follow up with clear documentation if anything needs attention.
How do I reach support?
Reply to any confirmation email, text us using the contact info in your reservation, or submit the contact form for pre-trip questions. We monitor messages from 7 a.m. to 9 p.m. ET and escalate urgent delivery issues to our ops team immediately.
Still curious?
We’ll personalize your cooling plan in minutes.
Tell us your travel dates, hotel, and party size—we’ll handle the rest so you can just enjoy the trip.